FAQs
Frequently Asked Questions
Are your products authentic?
Yes, all products are 100% original.
Stock is purchased directly from brands, licensees, or official distributors.
Each product is verified for authenticity and comes with original tags attached.
How can I contact your support team?
Email: help@celenvo.com
WhatsApp: +971 58 569 8918
Live Chat: Available on our website
We respond as soon as possible during business hours.
How do you guarantee authenticity?
Stock is purchased directly from brands with full documentation.
All items arrive in their original packaging with original tags.
Do you have size charts for UK and US sizes?
Yes, see our size charts here:
Why do you offer limited quantities on some items?
We specialize in past-season and overstock items sourced directly from brands.
This allows us to offer large discounts but means restocks are rare.
We recommend purchasing quickly to avoid missing out.
How often do you receive new arrivals?
New products are added weekly — about 300–400 new items.
We’re always building partnerships with popular brands.
What happens if an item is out of stock?
Our inventory updates in real-time to avoid overselling. If an item is unavailable after purchase, we’ll offer a similar item as an exchange or a full refund + a discount for your next purchase.
Do you provide 24/7 support?
Support hours: Monday–Friday, 9 AM–5 PM CET.
Email: help@celenvo.com (responses during working hours).
Is your size converter precise?
Sizes can vary slightly by brand.
We recommend using Italian sizing as the reference.
Can I get product measurements?
Yes, upon request.
Please allow up to 1 week for manual measurements.