FAQs
Product availability, authenticity and pre-owned items
Are you going to have my size again?
To be notified about a sold out item being back in stock, go to the product information page. Select your size on the dropdown menu and choose size missing, then enter your email address and the size you need.
Can I reserve an item to buy later?
We aim to provide a fair opportunity to shop our most in-demand styles and as items are often limited, we don't offer reservations.
Are Celenvo items guaranteed authentic?
Our offering is expertly curated by the best luxury fashion brands and boutiques around the globe and all our items are guaranteed authentic.
How will my order be packaged?
Your order will be carefully prepared in a protective Celenvo package. If the designer has provided any branded boxes, dust bags or cases, these will also be included.
Do your pre-owned items come in different conditions?
Yes, our pre-owned items come in the following conditions:
Unworn with tags: previously owned but never been used and in original condition. This item comes with its original tags.
Unworn: previously owned but never been used and in original condition. This item comes without its original tags.
Excellent: previously owned and worn, but like new or with almost no signs of use. This item is still in almost perfect condition with no defects.
Good: previously owned and worn with some signs of use. This item may have some fading (of material or plating), patina or scratches.
How can I contact your support team?
Email: help@celenvo.com
We respond as soon as possible during business hours.
How do you guarantee authenticity?
Stock is purchased directly from brands with full documentation.
All items arrive in their original packaging with original tags.
Do you have size charts for UK and US sizes?
Yes, see our size charts here:
Why do you offer limited quantities on some items?
We specialize in past-season and overstock items sourced directly from brands.
This allows us to offer large discounts but means restocks are rare.
We recommend purchasing quickly to avoid missing out.
How often do you receive new arrivals?
New products are added weekly — about 300–400 new items.
We’re always building partnerships with popular brands.
What happens if an item is out of stock?
Our inventory updates in real-time to avoid overselling. If an item is unavailable after purchase, we’ll offer a similar item as an exchange or a full refund + a discount for your next purchase.
Do you provide 24/7 support?
Support hours: Monday–Friday, 9 AM–5 PM
Email: help@celenvo.com (responses during working hours).
Phone: +1 917 203 61 27
Is your size converter precise?
Sizes can vary slightly by brand.
We recommend using Italian sizing as the reference.
Can I get product measurements?
Yes, upon request.
Please allow up to 1 week for manual measurements.