Privacy & Cookies Policy
At Celenvo, we are committed to safeguarding the privacy of our customers. This Privacy & Cookies Policy outlines how your personal data is collected, used, shared, and protected when you engage with our website, services, and support platforms. We are committed to maintaining the highest standards of data integrity, transparency, and compliance with international data protection laws, including the GDPR and applicable U.S. state laws.
1. About Us
Celenvo LLC
701 Tillery Street, Unit 12
Austin, TX, 78702
United States
help@celenvo.com
📞 +1 917 203 61 27
Celenvo is a global fashion marketplace offering a curated selection of luxury and emerging designer goods from boutiques and sellers worldwide. We operate through a decentralized logistics network, with warehouse operations in the United States, Sweden, Italy, Spain, and Germany.
2. Scope of This Policy
This policy applies to all personal data processed by Celenvo, including data collected through:
Our website (www.celenvo.com)
Customer accounts and orders
Communication channels (email, phone)
Analytics, advertising, and payment tools
3. Information We Collect
We collect and process the following categories of personal data:
A. Information You Provide
Identity Data: Name, title, date of birth
Contact Data: Billing address, shipping address, email address, phone number
Account Data: Login credentials, wishlists, order history, communication preferences
Transaction Data: Product purchases, returns, refunds
Support Interactions: Correspondence with our customer service team
B. Information We Collect Automatically
Technical Data: IP address, browser type, device identifiers, time zone settings
Usage Data: Clickstream data, page interactions, referring URLs
Cookies & Similar Technologies: For personalization, site performance, and marketing
4. Payment Information
We do not store full credit or debit card details. Payments are securely processed through PCI-compliant third-party platforms. We support:
Visa, Mastercard, American Express, Discover, Diners Club
Apple Pay, Google Pay, PayPal, Shopify Pay
Shop Pay (with optional interest-free installments)
5. How We Use Your Data
We process your data for the following purposes:
To process and deliver orders
To manage your account and preferences
To detect and prevent fraudulent transactions
To provide personalized shopping experiences
To comply with legal and regulatory requirements
To respond to customer service inquiries
To send transactional and promotional communications (only with consent)
6. Cookies & Tracking Technologies
Celenvo uses cookies and similar technologies to enhance user experience, analyze traffic, and enable remarketing activities. These may include:
Essential Cookies – Required for the operation of the site (e.g. shopping cart)
Analytics Cookies – Help us improve site performance (e.g. Google Analytics)
Marketing Cookies – Used for advertising, including retargeting via platforms like Meta and Google Ads
You can manage or disable cookies at any time through your browser settings.
7. Legal Bases for Processing (EU/UK)
We rely on the following legal bases:
Contractual necessity (e.g. to fulfill your order)
Consent (e.g. for marketing or cookies)
Legal obligations (e.g. tax or anti-fraud laws)
Legitimate interests (e.g. improving our services)
8. Data Sharing & Third Parties
Your data may be shared with:
Payment Providers: Stripe, PayPal, Shop Pay, Apple Pay, Google Pay
Shipping & Fulfillment Partners: UPS, FedEx, DHL
Marketing & Analytics Tools: Meta, Google Analytics, Klaviyo
Marketplace Sellers & Boutique Partners: For order fulfillment and returns
Professional Advisors & Legal Authorities: When required by law or to defend legal claims
We do not sell your data under any circumstances.
9. International Transfers
As a global company, your personal data may be transferred outside your country of residence. We use appropriate safeguards (such as Standard Contractual Clauses) to ensure your data remains protected regardless of location.
10. Data Security
Celenvo maintains robust technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.
These include:
Secure servers with encryption
Access controls and audit trails
Tokenized payment processes
Staff confidentiality protocols
11. Data Retention
We retain your personal data for as long as necessary to:
Fulfill the purposes outlined in this policy
Comply with legal obligations
Resolve disputes
Enforce our agreements
Typically, this means retaining order-related data for 6–10 years, depending on the jurisdiction.
12. Your Rights
Depending on your location, you may have the right to:
Access the personal data we hold about you
Correct inaccurate or incomplete data
Delete your personal data ("right to be forgotten")
Object to certain processing or withdraw consent
Request data portability
To exercise your rights, please contact us at help@celenvo.com.
13. Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect data from children.
14. Changes to This Policy
We may update this policy from time to time to reflect changes in legal requirements or our operations. The latest version will always be published on our website.
Significant changes will be communicated via email or site banners where appropriate.
15. Contact Us
If you have any questions about this Privacy & Cookies Policy or wish to make a data-related request, you can reach our team at:
Email: help@celenvo.com
Phone: +1 917 203 61 27
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM