Shipping Policy
Overview
Celenvo offers fast, secure, and insured worldwide shipping through our trusted logistics partners FedEx, DHL, and UPS. All orders are processed and dispatched within 24–48 hours (1–2 business days) after payment confirmation, ensuring quick delivery and full tracking visibility.
Shipping Costs
We provide Free Worldwide Express Shipping on all orders.
Every parcel is fully insured and includes tracking information.
Processing & Handling
Orders are prepared and dispatched within 24–48 hours (1–2 business days) after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has shipped, you will receive an email confirmation with your tracking number.
Delivery Time
| Region | Transit Time | Total Delivery (Handling + Transit) |
|---|---|---|
| Europe | 1 – 3 business days | 2 – 5 business days |
| Worldwide (Express) | 3 – 5 business days | 4 – 7 business days |
Business days are Monday to Friday, excluding weekends and public holidays.
Carriers
Shipments are handled exclusively by trusted express couriers:
DHL, FedEx, and UPS — automatically selected based on destination for the fastest delivery.
Tracking Your Order
Once your order is marked “Completed”, your tracking number will appear in your Celenvo Account → Orders.
Tracking may take several hours to activate after the label is created.
Track your shipment directly on the courier’s website:
Delivery Attempts
Couriers will attempt delivery two to three times.
If the recipient is unavailable, the parcel may be delivered to a local collection point, and a notice will be left with pickup instructions. If the parcel is returned to Celenvo due to failed delivery, an estimated return-to-sender fee may be deducted from any applicable refund.
Shipping Coverage
We ship worldwide via express courier.
However, due to carrier restrictions, we currently do not ship to Russia, Belarus, or Ukraine.
Customs & Import Duties
All international shipments include the required export documentation.
Any customs duties, import taxes, or clearance fees are the responsibility of the recipient and must be paid upon delivery. Celenvo cannot alter declared values or mark shipments as gifts.
Delivery Issues & Support
If you experience a delay, customs hold, or tracking issue, please contact the courier directly using your tracking number, or reach us at
help@celenvo.com
+1 917 203 61 27
Our support team will gladly assist with any delivery-related inquiries.
Fulfillment Schedule
Orders are fulfilled Monday through Friday.
We do not process or ship orders on weekends or public holidays.
Returns & Refunds
For information about returns, exchanges, and refunds, please visit our
Returns & Refunds Policy
Last Updated
This Shipping Policy was last updated on October 2025.